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Customer Care FAQs – Online Store FAQ's and Questions

Questions about the Online Store

• Shopping is Simple • 30-Day Guarantee • Terms and Conditions
• Online Store Q&A • Store Security • Acceptable Use Policy

question
Can't find what you're looking for or need more information?
Contact Customer Care at or by dialing the telephone number on your invoice.

 


Shopping is Simple!

Purchasing a wireless device from the USA Mobility Online Store is easy and convenient. We take the guesswork out of your entire shopping process. Simply pick one of our pre-designed packages, and your new powerful communication tool is on its way!

Setting up a new account is as simple as the steps listed below:

  • Enter your Zip Code
  • Select a messaging Service Type
  • Select your Coverage Type
  • Choose a Device and a Payment Package
  • Enter your Customer and Payment Information
  • Create a My Account Login & Password
  • Review and Submit your order

USA Mobility uses industry-standard secure sockets layer (SSL) software to ensure that your online transactions are safe and secure. Your order will ship within 2 Business Days.

NOTE: Unfortunately, USA Mobility does not ship to PO Boxes.


ONLINE STORE Q&A

Q: What credit cards do you accept?
A: USA Mobility currently accepts MasterCard, Discover, American Express and VISA


Q: I have a general inquiry about USA Mobility wireless services. Who can I talk to?
A: Contact Customer Care


Q: I currently have an USA Mobility wireless device that I would like to trade in. Do you trade in or upgrade current USA Mobility wireless devices?
A: In order to take advantage our trade in program, please contact Customer Care. Note: Participation varies by region and condition of wireless device.


Q: Is there any other way to order an USA Mobility Wireless Device other than the Internet?
A: You can also purchase USA Mobility wireless services by contacting Customer Care.


Store Security

USA Mobility recognizes that store security is a top priority of any company selling on the Internet. Because we use a payment platform hosted by VeriSign (on a secure VeriSign server), your Credit Card information is secure.

  1. USA Mobility uses industry-standard secure socket layer (SSL) software, which is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

    SSL – 56 bit DES (Data Encryption Standard) Key Encryption technology.

    USA Mobility's security certificate is provided by Thawte.

  2. In order to ensure that the information your sending is encrypted:

    Microsoft Internet Explorer: Verify that the lock in the lower right-hand corner of your browser is in the closed position.

    Netscape Navigator: Verify that the key in the lower left-hand corner of your browser is unbroken.
Please see our Online Privacy and Security page if you need additional information.


30-Day Guarantee

At USA Mobility, we want to make sure that you are satisfied with your online purchase. So, we are offering a special 30-Day Guarantee for any purchases made from the USA Mobility Online Store.

If you are not satisfied with your purchase for any reason, simply return your wireless device in original condition within 30 days and your credit card will be credited for the full amount of your purchase less shipping and activation fees. Please contact Customer Care for details.