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International FAQ's

 


What countries are covered by the USA Mobility International Network?
Canada has 1-way and 2-way coverage. You are covered from Halifax, Nova Scotia to Vancouver Island allowing you to stay in touch when you travel to any majpr Canadian city.

In order to roam your one-way or two-way pager throughout the USA Mobility International Network, you must request the OnmiRoam International Service option. To order OmniRoam service, please call your USA Mobility representative.

Who are the USA Mobility International Network Affiliates?


USA
USA Mobility Logo
(1-way and 2-way service available.)
USA Mobility

USA Mobility
3000 Technology Drive, Plano, TX 75074

Customer Service - 866-206-6635
csg@usamobility.com


Canada
Bell Mobility Canada Logo
(1-way service only)
Bell Mobility Canada

Bell Mobility Canada
155 Gordon Baker Rd., Suite 105
North York, Ontario M2H3N7

Customer Service - English 800-667-7626
Customer Service - French 800-667-7626
Customer Service -
E-mail Bell Mobility


Please Note: The phone numbers provided above are Sales and/or Customer Service and are not intended for use by established customers with International roaming service experiencing difficulties in receiving pages, technical problems, etc.  To order OmniRoam International service call your USA Mobility representative.

Please forward any inquiries to: Customer.care@usamobility.com

 


What types of service are available through the USA Mobility International Network?
Traditional 1-way service and 2-way service.


What is traditional 1-way service?
Traditional 1-way service enables a subscriber to receive a numeric or alphanumeric message on their 1-way pager.


If I am a USA Mobility traditional 1-way customer, can I roam my traditional 1-way service through out the USA Mobility International Network?
Yes, in order to roam internationally you need to be signed up with OmniRoam International service.  You must also have a 1-way pager that is programmed on the 929.6625 frequency. To order OmniRoam International service please call your
USA Mobility Service Representative.

How do I roam my Traditional 1-way service when I travel to other countries?
Once you are signed up with OmniRoam International service, you call the OmniRoam "800" number and select the code for the country you will be traveling to, by following the voice prompts.

It is advised that you call the OmniRoam "800" number in order to change your coverage area, prior to your international travel.  This will avoid having to incur International long distance charges when you reach your destination.  Once you have selected a different coverage area via OmniRoam International, you will no longer receive any messages until you have reached the coverage area you selected.


What is 2-way service?
2-way service enables a subscriber to receive and send alphanumeric messages to and from their 2-way device to any device that has an e-mail address. (2-way device, PDA,cell phone, computer, etc.)


How do I roam my 2-way service when I travel to other countries?
If you have Deluxe Coverage and a 2-way device, you will be automatically roam wherever USA Mobility International 2-way service is available.


How do I dial "800" numbers from an International country?
Dialing U.S. "800" numbers from an other country can be complicated. In most countries you must have the assistance of an operator in order to place a call to a U.S. "800" number.


International Operator Assistance Numbers
Below is a chart listing AT&T and MCI operator assistance numbers that may be used from the country you are in while you are roaming throughout the USA Mobility International Network.

Canada Operator Assistance Numbers:

AT&T: 1-800-225-5288
MCI: 1-800-888-8000


What areas have coverage in Canada? 1-way coverage | 2-way coverage